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Life labs was piloting a omni-channel service were patients could book a lab appointment from a phone, website, or in office kiosk.
The proposed interface and solution needed UX and interaction design updates to make the product look cohesive to the desired experience and brand identity.
Interaction designer
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The current process to book a lab appointment with Life Labs was to go to a lab location directly, book your appointment, and wait for someone to call your name when you were next in line. Patients would receive a quote for how long the wait would be, but ultimately was not able to have greater transparency into how long it was going to take.
In a partnership with Pivot Design Group, we created a booking process that allowed users to book their appointment ahead of time using a digital channel to give them the freedom to manage their time.
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Illustrations really helped bring a calm and approachable tone to an otherwise uncomfortable experience. I used different shades of blue to show depth, and a bright red to add a focal point to the illustrations. The red is applied to create expectations so the user will always know what they are booking an appointment for.